We are here to help.

We are committed to making your experience with Haley Lebeuf Jewelry as effortless and enjoyable as we possibly can. Don't hesitate to contact us with your questions!

PROCESS & MATERIALS

How is Haley Lebeuf jewelry made?

Each item from Haley Lebeuf is individually handcrafted in the Austin, Texas studio.  

We take great pride in the storied tradition of metalsmithing. It is what we love and why we do what we do.

That being said, everything is made in our sweet, little studio using traditional jewelry techniques, such as forging and soldering. We start with the most basic elements and form them to make all the jewelry you can find here. This hands-on approach allows individual changes to be made to nearly every piece. Also, that's why we are able to offer such a wide selection. As one customer quipped after seeing the studio, "you really make it all!" Yep! We do.

We are very proud to offer high-quality American/Texan made jewelry.

Learn more about Haley's journey and the studio here. Follow us on Instagram @HaleyLebeuf. We often post process videos to our feed or stories. Check us out!

 

What materials or metals do you use?

Our jewelry is crafted from sterling silver and 14 karat gold-fill. In some instances we use vermeil.

Sterling Silver | This alloy is an industry staple. When possible, you will see a .925 stamp indicating sterling silver. This alloy is 925 parts per thousand pure silver. The additional metals in the alloy are there to make this soft metal strong enough to withstand everday wear.

Gold-Fill | This offering has many of the same benefits as gold, without the cost. It is the industry's answer to the higher cost of gold beginning about 2006. It is a great alternative to achieve the beautiful gold color and brilliance or for those with metal sensitivities, while being an affordable investment. Gold-fill jewelry can last 5 to 30 years, even with daily wear. Over years of daily wear, the gold layer will eventually wear away.

When you select "gold-fill" or "yellow gold-fill" in a product description, that means we are using 14 karat gold-fill, also know as 14/20 gold-fill, in the piece. In some instances the piece might be mixed metal, or two-tone. This means that the design might also have some silver incorporated. The item description should list what elements are gold-fill and what are silver.

Simply put, 14/20 gold-fill means that there is a layer of 14k gold wrapped around a base metal core, such as brass. The "14" in 14/20 notes that the gold alloy is 14 karat gold, while "20" means that 14k gold makes up 20% of the weight of the metal.

Vermeil | Pronounced 'ver-may,' this term indicates 14 karat gold plated over sterling silver. The application is a great solution for producing gold pieces when gold-fill is not an option. Our vermeil pieces are thoughtfully designed so you have a long-lasting wear.

There is no nickle in any alloy we use in our jewelry. Premium stuff only!

 

What stones do you use? What is druzy?

In the Haley Lebeuf line you will mostly see a monotone color palette of stones. This is thoughtfully chosen since black and white are staples of our wardrobes and no matter your skin tone, these stones will look stunning on you.

The stones we offer in our line include black and white druzy, moonstone, hematite, crystal quartz and diamond. Many are custom cut and will only be found in our jewelry.

Druzy | This dazzling stone is a quartz crystal formation commonly formed on top of agates and jaspers. It's a naturally occurring feature; the result of pressure and heat as the rock formed. It is essentially a jewelry-grade geode, where the crystal matrix developed a tiny, uniform structure. The quartz has a Mohs hardness of 7.5, making it great for everyday wear. The small facets of the druzy catch and reflect light to create its dazzling effect.  

Designs from Haley Lebeuf featuring the druzy will often be natural, but some stones have been enhanced by dyes or plating to create more unusual or brilliant colors. These enhancements should last the life of your jewelry.

Moonstone | This luminous white stone is often associated with the feminine and fertility. It is said that it produces a calming, loving energy and is associated with the third eye and heart chakras. It is a birthstone associated with people born in June. This feldspar stone has a Mohs hardness of 6 to 6.5.

Hematite | This abundant, iron based mineral has a soft grey luster and has a Mohs hardness of 5 to 6.5. It is said to be a grounding stone that calms one in times of stress, in addition to absorbing negative energy.

Crystal Quartz | This clear stone was chosen by Haley because it closely resembles lucite, one of her favorite interior design elements. The ghost like inclusions in some stones add layered nuisance to this incredible gemstone, creating a very modern feel. It, like the druzy, has a hardness of 7.

Diamond | Tried and true, there is no debating the brilliance of a diamond. It is an incredible stone appreciated by jewelers and patrons alike. This precious gemstone has a Mohs hardness of 10, making it the hardness known mineral. It is April's birthstone and is said to signify purity, love and faithfulness.

Reach out to us if you would like to discuss ordering a different gemstone for one of your favorite designs.

 

How can I search to find products on the website?

In order to make things as easy as possible to find on the site, you can search for terms at the footer of the website and the bottom of the main menu.

If you have a less specific question like, "I met you at an event a couple of months ago and I remember this piece with two circles and ..." just shoot us a text or email and we'll have some fun figuring out which piece it was!

When can I expect my order?

We strive to get your order out as quickly as possible. Most often this means the next business day. If you order before 2pm CST, we might even ship same day.

You will receive an email with tracking information once we have processed your order. You will have several shipping options to chose from when checking out.

If you have any concerns about your order arriving in time, please reach out to us. We are happy to rush an order if needed.

 

Do you make custom or one-of-a-kind pieces?

Yes! Whether you are looking to rework a piece, make something out of heirloom stones, make an engagement ring or a special gift we are happy to discuss working with you on a custom project. Get more information here.

You can also select from our available one-of-a-kind pieces. This is an opportunity for Haley to work with different stones and really have fun with one-off designs. One-of-a-kind stones are selected by Haley from local and international lapidary artists. Each of these stones are placed to reflect and enhance their natural beauty. We are happy to adjust the pieces, if possible, to fit you perfectly.

 

How do I take care of my jewelry?

In your package you will find wear and care instructions along with a white polishing pad and a black anti-tarnish strip to help keep your jewelry in tip-top shape.

You can find our complete wear and care instructions here.

 

RETURNS & EXCHANGES

What is your return policy?

Exchanges or returns are accepted within two weeks from the delivery date. Returned items must be in original, undamaged condition. Refunds will be made in the form of your original payment. Please notify us of your return via one of the methods listed below.

Haley Lebeuf Jewelry reserves the right to refuse any exchange or refund due to the condition of the jewelry. We are not responsible for items lost in the mail due to non-deliverable addresses, etc. We highly encourage you to ship via a traceable method. USPS provides this service for under $4.

Custom work cannot be refunded or returned, but please contact us to see what we can do.

 

How do I make a gift exchange?

Simply contact us and we will be happy to give you further instructions.

 

When can I expect my refund?

We will process your refund as soon as your item has been returned. Refunds will be issued via the original form of payment.

 

ORDER ISSUES

I'm having a hard time using a coupon code. Can you help?

We'd be happy to help. Give us a call, email or text. We'd be happy to look into the issue for you or take your info and quickly process you order on our end.

 

What do I do if I receive a faulty item in my order?

Holy smokes! Let us know so we can fix that right away.

We'll request that you send us a picture of the piece. Then, we will send out a new item with a prepaid return envelope for you to return the original faulty item.

 

Will you refund the shipping charges on my parcel?

We do not refund shipping charges unless it is a faulty item.

 

The ring/necklace/bracelet I selected doesn't fit. What's next?

We are happy to exchange items for another size or length. Please contact us to start the process. Once we determine what you need, please return the item to our studio for the next steps.

If the piece is a custom ring, there is one complimentary resize available to you. We offer a printable ring sizing chart on that can be downloaded here.

If you need additional length added to a necklace or bracelet, there may be an additional charge.

We are not responsible for shipping charges you might incur; however, we will not charge you additional shipping.

 

STILL HAVE QUESTIONS?

info@haleylebeuf.com

  832.524.6460

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